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GENERAL TERMS AND CONDITIONS – TIWRAR BIKE


Article 1 : Subject

These General Terms and Conditions of Sale govern the contractual relationship between TIWRAR BIKE (operated by Tiwrar Lodge) and any natural or legal person (hereinafter "the Client") making a booking on the website (https://www.tiwrarbike.com). Any booking implies full and unreserved acceptance of these terms and conditions.


Article 2 : Services and Bookings

  1. Booking: All bookings are made online via the website. A booking becomes firm and final upon receipt of online payment confirmation.
  2. Legal Capacity: The Client guarantees that they are at least 18 years old and have the legal capacity to enter into this contract. For minors, parental authorization or the presence of a legal guardian is mandatory.
  3. Physical Condition: The Client ensures they have a physical condition suitable for the selected tour.


Article 3 : Rates and Payment Methods

  1. Prices: Prices are indicated in Moroccan Dirhams (MAD), inclusive of all taxes (TTC). TIWRAR BIKE reserves the right to modify its prices at any time, but services will be billed based on the rates in effect at the time the order is validated.
  2. Secure Payment: Payment is made online by credit/debit card (Visa, Mastercard, CMI national cards) via the secure payment platform.
  3. Transaction Security: The Client's banking data is securely encrypted and never passes through TIWRAR BIKE's servers.

Article 4 : Cancellation and Modification

Cancellation by the Client:

  • Cancellation more than 48 hours before the activity: full refund or date rescheduling at no extra charge.
  • Cancellation less than 48 hours before the activity: no refund will be issued.


Cancellation by TIWRAR BIKE:

  • In the event of adverse weather conditions, force majeure, or safety reasons, TIWRAR BIKE reserves the right to cancel or postpone the activity. A date rescheduling or a full refund will then be offered to the Client.


Article 5 : Safety and Equipment

  1. Safety Instructions: Wearing a helmet is mandatory throughout the entire ride/tour. The Client agrees to follow all instructions provided by the guide or supervising staff.
  2. Equipment Responsibility: The Client is responsible for the equipment (bike, helmet, accessories) entrusted to them for the duration of the service. Any damage or loss resulting from non-compliant use will be invoiced.


Article 6 : Insurance and Liability

  1. The client must be insured by an individual personal insurance policy.


Article 7 : Personal Data Protection

Personal information collected during the booking process is necessary for order management. In accordance with Moroccan legislation on personal data protection (Law No. 09-08), the Client has the right to access, rectify, and delete their personal data.


Article 8 : Applicable Law and Jurisdiction

These terms and conditions are strictly governed by Moroccan law. In the event of a dispute relating to the interpretation or execution hereof, and failing an amicable settlement, the competent courts of Agadir shall have sole jurisdiction.